Thank you for subscribing to Round Right Farm! Please read through our frequently asked questions and check back for quick reference during the season.
Feel free to call Chef Ed at the Farm ground line (304)-789-2227 or VM (304)-288-1201 or email with any questions you may have (email@example.com).
When can I log in and make changes to my box?
You can log in and add-on to your share between Monday morning at 6am through Wednesday at 8am.
Can I choose add-ons from other producers, instead of produce or flowers, to use up my Farm Credit?
At this time, only Round Right produce, herbs, and flowers can be purchased with Farm Credit. Any Round Right item can be purchased with Farm Credit.
What if the ordering period has closed? Can I still change my order?
Once the ordering period closes, your order is finalized and cannot be changed. This gives us a day to harvest and pack your order. Cancelations must occur prior to the closing of the ordering period on Wednesdays at 8am.
Can I get a delivery on a different day than Thursday?
At this time, we only make deliveries on Thursdays. It may be possible to change your delivery location prior to the closing period on Wednesdays at 8am, to be picked up at Round Right Farm or to home delivery. Call for availability.
Can I customize my box?
We are unable to customize what is in season and what is packed in the standard weekly small and large plant boxes. You may add items to your plant box through the online store.
When can I pick up my box at your delivery points?
The following pickup start times are estimates of when we will be arriving. For more precise delivery info, you can sign up for email and/or text message notifications that are sent the moment your share arrives. Do this on the Account Info page when you log into your web account.
What if I am going on vacation and can't pick up my box?
Yes. Any time you are unable to pick up a box, log in during the delivery's open period (prior to Wednesdays at 8am and click the Cancel Order button. Even weeks ahead of time you can log into your account at any time prior to that week's delivery closing Wednesday and access your Account Info by clicking the Account Info link at the top of the page. Scroll to the bottom of the page and look for the Your Shares section of the page. Click the Cancel Upcoming Deliveries button, then scroll through the list of upcoming deliveries to find the Delivery Date associated with your vacation. Click on the Cancel button next to the week(s) that you will be away. This will let us know not to prepare and deliver a box to you. The value of the veggies removed will generate a Farm Credit on your account. Up to $200 of Farm Credit will carry over from week to week until it is used. This is equal to about 6 weeks for small subscriptions and 4 weeks of large subscriptions.
When are payments due?
Prepaid members have it best. To simplify payment, we establish a web-account for you. Your web account allows you to add extras which are ordered against any credits on file. Otherwise we ask you pay your balance bi-weekly or before you accrue a $100 balance. To view your specific account charges, click the account link at the top of the ordering page and scroll to the bottom of the new page.
What are my payment options?
For the easiest way to make a payment is using your bank's online bill payment system. This service is free with nearly all banks and will also save you a stamp. Please use your full name as the account number and 77 Dream Field Ln, Terra Alta, WV 26764 as the payment address. Use Paypal to pay by credit card or debit card. Click the Paypal logo on the main ordering page and fill in your payment amount. Paypal charges 3% for this service, which is why we recommend setting us up in your bank's bill pay system, which is just as convenient as Paypal and also free. You can also send us a check through the mail to the same address.
Can I change delivery points mid-way through the season?
Yes, just select a different delivery point in your account settings, click Update, and we'll take it from there. Please note that if you are trying to change your delivery point for the next delivery, you must do so before the ordering period closes.
How do I change my account password?
You can find a link to change your password when you log in and go to the Account Info page.
What if I forget to pick up my box at a delivery point? Is it still there?
Please make sure your box is picked up by the end time for your delivery point. Hosts have the right to remove unclaimed food at the appointed end time and use it as they see fit.
Can I cancel my add-on subscription but still get my plant box for a specific delivery?
If you prefer to discontinue an add-on subscription permanently, please send an email to Chef Ed at firstname.lastname@example.org. Unfortunately it's only possible to cancel your add-on subscription by cancelling your entire order. An add-on subscription gives you a discount based on a commitment to receive your add-on item for the length of your plant box subscription. If you are not sure you will be eating enough of a particular item to justify an add-on subscription, most of our items are available each week a la carte.
I am signed up for home delivery. Do I need to do anything special?
We will simply drop a plastic tub on or near the front of your home which contains your delivery. The following week please place the empty tub in the same location and include any ice packs which were in your box for retrieval.
How do I pick up my share from my delivery point?
Arrive at your drop site at the appropriate time with reusable bags to transport your produce in. When you arrive at the drop site, you will find stickered gray boxes stacked. Locate the one with your name on it, empty the box of its contents, remove any veggie remnants (we will love you for this!) and nest the empty bin with the others nearby. Our hosts are graciously granting us use of their space. We want this to continue, so please be considerate and keep these drop locations tidy. It is imperative that you leave these gray boxes at the drop sites so that we can retrieve them.